What is the Damage Fee?

The Damage Fee is the maximum liability a Member has for any incident. The maximum Damage Fee, if no enhanced Damage Fee Waiver is purchased, is £500 per incident. This would be waived if a sufficiently insured third party is found to be 100% at-fault. Note: Members are not held responsible for normal wear and […]

How do reservations work?

You can make a reservation on rentE’s online reservation system any time up to 15 minutes in advance. All reservations must begin and end at the same location which will be listed on your reservation confirmation. We like simplicity.

What are the rates per shift and when will I be charged?

rentE vehicles are available from just £5 per hour or £6 per hour at weekends or bank holidays (from midday Friday until midnight Sunday). There is a one-off, non-refundable application fee of £40, after which you only pay when you use the car. Payments will be charged to your debit / credit card in the […]

Is electricity included for the electric vehicles?

Yes. rentE covers the cost of electricity at any rentE charging location. Any charging away from one of rentE’s charging locations is not covered. You may bring the vehicle to any rentE charging location at any time during your reservation to rapid charge during the shift.

Can I cancel a booking?

Changes or cancellations to a reservation must be made at least 36 hours before the start of your reservation or within 3 hours from the time you book your reservation to avoid incurring a fee. The fee is equal to the full cost of the reservation.

What happens after I reserve a vehicle?

You will reserve a specific vehicle for a specific time and specific location. At the time of your reservation, you will go to the location, park your vehicle in our parking and inspect the vehicle for damage. During your reservation, you can lock and unlock the vehicle with your smartphone, using the rentE app. Make […]

What should I do on returning the vehicle?

You must return the vehicle to the same place, lock the vehicle with your smartphone and put the car on charge at the end of a booking. Also, take a walk around the vehicle to check for damage. If any is found, please take a picture and report it immediately. Your booking will not stop […]

Is smoking allowed?

Our vehicles are smoke-free vehicles. We do not allow smoking under any circumstances. If you need to smoke, please do so away from the vehicle. Any smoke damage reported will result in cleaning fees.